Cancellation before dispatch
You may cancel at any point before your watch is dispatched and receive 100% of what you paid, with no restocking fee and no explanation required.
Company
Refund policy
Three clear moments where you can take your money back in full — before dispatch, at approval, and within 14 days of delivery.
Contents
Refund after quality control photos
When we send photos of the exact watch assigned to your order, you may reject it. Choose a replacement unit at no cost, or take a full refund. Nothing needs to be shipped back.
Refund after delivery
Watches returned in unworn, as-received condition within 14 days of delivery are refunded in full once received and inspected. Removed bracelet links and all packaging must be included.
Return shipping for a change of mind is arranged by us at a discounted insured rate; where the return is due to a fault or a wrong item, we cover it entirely.
Lost or undelivered parcels
If a parcel is confirmed lost by the carrier, or fails to clear customs and is returned to sender, you choose between a replacement piece shipped free of charge or a full refund.
Processing times
Refunds are issued to the original payment method within 3 business days of approval. Your bank or card issuer then takes a further 3 to 10 business days to post the credit.
Refunds are always returned to the method used to pay; we cannot redirect them to a different card or account.
Non-refundable situations
Watches damaged by impact, unauthorised opening, third-party servicing or water exposure beyond the stated rating are handled as warranty assessments rather than refunds.
Any doubt about which applies, write to sac@cavalieriwatches.com with photos and we will tell you honestly.