By Collection
Customer Care
You see your watch before it ships, and you keep 14 days after it arrives. Both directions are handled by the same specialist.
Contents
Because we send quality control photos of your exact watch within 2 to 6 days of ordering, most concerns are settled before the parcel exists. If anything in the photos is not right, say so: we assign another unit or refund you in full, with nothing to ship back.
If the piece is not what you expected once it arrives, write to us within 14 days of delivery. We accept returns of watches in unworn, as-received condition with all packaging and accessories.
Sizing adjustments do not void a return, provided removed bracelet links are returned with the watch.
Email sac@cavalieriwatches.com with your order number and a short note on the reason. Client care replies with the return address and instructions the same or next business day.
Do not send a parcel back without instructions — unannounced returns cannot be tracked to your order.
You may exchange for any other reference at the same price with no additional fee. Where the new reference costs more, we invoice only the difference; where it costs less, we refund the difference.
Refunds are issued to the original payment method within 3 business days of the returned watch being received and inspected. Depending on your bank or card issuer, the credit appears within a further 3 to 10 business days.
Damage caused by impact, water exposure beyond the reference's rating, unauthorised opening of the case, or third-party servicing falls outside returns. Those cases are assessed under the warranty instead.