By Collection
Customer Care
Free, insured and tracked on every order — with quality control photos sent to you before anything leaves the atelier.
Contents
Shipping is included in the price of every Cavalieri, with no minimum order and no surcharge for remote addresses. Each parcel is insured for its full declared value from the moment it leaves us until it is signed for.
We ship worldwide. Orders placed to United States addresses are our largest volume and receive priority handling.
Nothing ships unseen. Within 2 to 6 days of your order, quality control photographs the exact watch assigned to you — dial, caseback, bracelet, clasp and lume — and sends the images to you by email.
You then approve the piece, ask for a replacement unit, or take a full refund. Dispatch only happens after your approval.
Parcels move by EMS or DHL depending on destination. Typical delivery is 5 to 15 business days after your approval, including customs clearance.
A tracking number is emailed the moment the label is created. Tracking can take 24 to 72 hours to show its first scan; that gap is normal and not a sign of a problem.
Watches travel in a protective inner box inside a discreet, unbranded outer carton. Nothing on the exterior identifies the contents or the brand.
Presentation boxes, cards and accessories are included inside where the reference calls for them.
Import duties are the responsibility of the recipient where a country applies them. In practice, the vast majority of our parcels clear without any charge.
If a parcel is held or lost in transit, we resolve it with the carrier ourselves: you receive either a replacement piece or a full refund. You are never left arguing with a courier.
Write to sac@cavalieriwatches.com with your order number for any address correction before dispatch, or for a status update at any point after it.